I had a roller-coaster experience at Japan Express. We called our order in for pick up, I was told 15 minutes....not a problem. When we got there to pick up our food we still waited 10 additional minutes (down). The sushi chef said my salmon roll was fresh so it may still be pretty cold (up).
Once home I opened up my katsu bowl and it was amazing (way up), my son loved his teriyaki chicken and my daughter loved her obento (getting higher). Until she found a wire in it (down, way down). The wire was breading into the pork...good thing she was paying attention to what she was eating, who knows what that wire would have caused.
I did call, to let them know what we found...the lady who answered the phone said she thought she knew what it was but she had no idea how it got into the food. She said it was probably a wire from the brillo pad-disgusting. She did offer me a credit for the price on the obento next time we go.
I understand that things like this are not the norm, or so I hope. The remaining of the food was really good. I will update when we go back for our credit.