| rev:text
| - UPDATE: 04/27/13
===========================
After I wrote my review Kody, the manager at MCA, emailed me and enumerated all the changes they made with the food and layout of the restaurant to address the very specific complaints I had -- he offered to comp a meal to have us back and give it another try even just to try and make everything right.
We turned down the free meal, but went back again today to see if they really did change things and I can say they did.
My club came out freshly toasted (still warm), there were little trash baskets to get rid of our waste, the table-service was much more attentive offering refills and cleanup of finished dishes and my wife's grill beef was delicious (right amount of sauce mixed with cheese and grilled/served fresh).
Kody (who I have never met, but recognized him from his Yelp photo) came by and talked to each guest to make sure everything tasted great, what we thought, how we could improve the meal and other suggestions for future visits. Honestly, I don't think I've ever experienced such an attentive manager at a restaurant before except at Capital Grill (where I think it is required where as I think Kody does it out of a genuine desire to run a kick-ass sandwich shop).
Added 2 stars for the taste/quality of the food and for Kody -- having someone so passionate and willing to listen to and implement feedback makes the difference between a successful restaurant and something that dries up and flops within a year.
To be clear, we never introduced ourselves and were never given a discount/coupon or a comped meal. I genuinely see the changes they made in response to my feedback and look forward to future visits.
===========================
Been here twice in 2 months, both times really disappointed that the sandwiches I got were so dang average.
The location is great, beautiful inside, nice patio and great/extensive menu (as another put it, sort of trying to do the Paradise Bakery thing) but the food is totally average and layout of restaurant inconvenient.
First, the food. I have had the grilled chicken sandwich and the McAlister's Club - both times the bread comes out cool and unprepared in any way. On the club I had just now, the bread was toasted and cold... So it was toasted earlier (during a rush I imagine) and since cooled down, so now it is just hard and dry... Why don't more people understand that HALF of a sandwich is the bread?
The ingredients were fine, just total super market-tasting fare pulled from the fridge and dropped between two hard pieces of bread.
That's it... No grilling, no special cuts of meat or cheese... Just something I could have made at home for $2 (and I would have put more TLC into it)
Second, the layout of the store. You are handed a huge drink, lids and straws are behind you at a small table with no trash can near it so if you want to throw away the receipt you just got or your straw wrapper you have to go hunting. There is also a SINGLE stack of napkins here for the whole restaurant that you are suppose to pick up before sitting down. If you forget to, well now you need to scoot out of your booth and walk back across to the front to grab one with dirty hands.
Let me state, I realize how petty this sounds, but damnit, have some awareness of what your customer's experience is from ordering to eating to walking out. Don't lay the store out how you want, lay it out convenient for customers.
I haven't eaten anything here that would help me to understand the score the place has... The ambiance is great and I wanted nothing more than the food to match the experience.
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