The food is great here, but this chain is terrible. The service is poor and the place is way too small. They charge extra for everything. The staff is not friendly and one of them is quite rude. They really need to work on their customer service skills.
Ordered a cocktail drink but didn't specify 1 oz liquor or 2 oz liquor and they automatically charged me for the more expensive option. I asked the waitress about it and she said that they always do that if people don't specify. Shouldn't it be the other way around ?
I also orders lightly sauced wings because often times they put too much sauce. When it came it was too dry so I asked them for some sauce on the side. They automatically said that will be extra cost but I argued that I asked for less sauce and I shouldn't be charged if I'm asking for a bit more. The waitress said maybe I shouldn't order less sauce next time. This just illustrates the lack of customer service skills ?