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| - AVOID AT ALL COSTS.
What an absolute disappointment of a place!
I don't think I have ever had such a negative experience at an eatery in my life.
It started off fine. We were seated in the outside patio area (which is cute and saves you from the stuffiness of the interior seating). The waitress was friendly enough. I let her know that I don't eat beef but liked some of the flavour combos with beef and so was going to substitute the beef for merguez sausage which I told was lamb. So I ordered the La Reggae substituting the beef for merguez sausage and after a 30 minute wait I got my poutine, with merguez sausage and beef!! So when I bought up the issue to her, she looked confused and asked me what I wanted with the biggest dose of attitude. She kept insisting that I had asked for both beef and marguez sausage which was astonishing. Then she disappeared.
After about 15 minutes another waitress came over, after I flagged her down. I explained the situation that I don't eat beef and that I wanted the La Reggae with the sausage instead. She then informs me that the sausage is also beef. OK! Well then I asked for the La Reggae with bacon. Keep in mind that this was now altogether more than 1 hour since we had come in and my friend was almost done her poutine. Not an word of apology. No sense of urgency. Nothing.
I chalked it up to a miscommunication. But my bff who speaks French said that it was pretty clear that I said I didn't eat beef, so there was no way the 1st waitress should have mistaken that for an addition and not substitution.
Twenty minutes later, I got my La Reggae with bacon and when I say bacon, you literally could not see the bacon, even after I moved around the fries and the mountain of guacamole. So after trying to flag down the waitress for another 10 minutes, I asked her where the bacon was. She proceeds to point at a shard of bacon in the guac and says that "There is the bacon, when you substitute you get 3 pieces of bacon." This was opposed to the heaping mountain of bacon you get if you just order the cheaper La Bacon which people around me had. Don't you think that would have been pertinent information to maybe tell a customer!?!? The attitude was just flowing out of this waitress like you could not imagine. I tried explaining the situation again and pointed out that I'd been here 1.5 hours trying to get my order right and was told "what you want me to do". To say that I controlled my anger in that situation and left ASAP after paying $13 for mushy fries under a mountain of tasteless guac, would be an understatement.
Now my friend who had her order arrive properly, was also very underwhelmed. She used to worked in McDonalds back in her youth and told me that the dark color of the fries are due to reusing old oil which is very unhealthy. She found the poutine to be average at best.
I feel like that this place is a tourist trap, counting of their high reviews as a way of lowering service standards.
I had much better poutine at the A&W afterwards.
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