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| - In a neighbourhood filled with good Italian restaurants, why would Acquolina, whose food I've always considered quite good, never gain popularity?
The same reason I've encountered there in the past- the poor service. Specifically the 69 year-old head waiter whose snarky arrogant attitude and indifference has no place in an overcrowded restaurant market, like Toronto's.
Although my wife & son both enjoyed their most recent meals, I made the mistake of ordering one of the specials of the night: Lobster & scallop pasta. For a mere $27, I received a meager overcooked lobster tail and a single(!) scallop over an otherwise tasty pasty with cherry tomato & fresh basil.
I would have shared my dissapointment with my pompous waiter, but once the plates were on our table, we were completely ignored by him, two foodrunners and the manager/owner (sho has always been hlpful & friendly in the past). In the end, I asked for my cheque...twice. The tip I left reflected my feelings, but being in the industry myself, I declined leaving nothing at all, despite my urges.
In the future, my money will be spent at restaurants like Ferro and Marcello's, who've figured it out, great food + great service = great experience.
In summary, Acquolina: Good food + Lousy service = we will not be returning
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