| rev:text
| - I really hate to rain on this parade but I was not at all impressed with my experience here last night. Service was really subpar. Nice enough, but inefficient and slow. Also, I felt the food didn't meet my expectations (given the rave reviews). I'll explain...
We show up a little before 6, plenty of time to catch happy hour. Upon entering I immediately felt uncomfortable bringing my 4 and 6 year olds. The music is too low and you can hear everyone's conversations. We stood at the front for a few minutes (which felt like forever if you're used to being greeted by a hostess and sat immediately). Basically no one was running the front of the house.
Finally we catch the attention of one of the servers who seats us. They do have a kids menu but no crayons or anything like that for them (just so you know).
Since we were there for happy hour we wanted the happy hour menu. That took another few minutes to flag her down and ask for the HH menu, and another few minutes for her to bring it.
Ok, we are 20 mins in and at this point we only have been seated and have waters and menus. Then our server disappears again. There is another server (a guy) that also is seating people, working the bar, and dealing with tables. It really seems as if their hostess and another server called out or something.
It wasn't busy at all. The bar seemed pretty full but there were like 4 tables tops in the dining area. An organized staff should be able to handle that.
We also didn't know who our server was because they both were coming to our table, but weren't communicating to each other what they did/did not do. It was frustrating.
Anyway, we finally place our order 10 mins after we get the HH menu (10 mins after getting the other menu). I told my husband, I bet they charge us full price for everything since it is now past 6:30.
Our food arrives and our flat bread pizza was burned to a crisp, so I sent it back. My ranch burger was dry. The pork belly was phenomenal, as was the Mac and cheese. I also very much enjoyed the Barrelhouse sangria. Very tasty and well balanced cocktail.
As expected, when we finally get the check, they charged us full price. I should have said something when we ordered as I knew that would happen. I'm BEYOND annoyed with the whole dinner experience at this point. They did correct our bill immediately.
There are some bright spots to this otherwise frustrating dinner:
1. Mistakes were corrected without any argument or attitude
2. I'm not sure if the biscuits are complementary, but they gave some to the kids and acknowledged being slow
3. They comped the burned pizza. Even though they brought us another one that was delicious (and we ate it).
For these reasons, I'm going to give this place another shot. Hopefully (and it seems given the rave reviews) my experience was just a fluke. I really want local businesses to succeed here in Chandler so I hope they get their act together.
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