So glad that Holts completed the renovation! I know... I'm about a year late to comment on the renos. Love the bright and open atmosphere. The entire TD mall is really shaping up to be a great shopping destination. With the 3 hour free parking on evenings and weekends, why wouldn't you shop downtown??
While I can't afford to shop exclusively at Holts, I like to get a few pieces each season (contemporary designers only, no luxury designers for me). I appreciate the selection that is mostly only otherwise available at American department stores. For anyone who hasn't been to Holts, check it out! If the price is a turnoff, they do have some amazing sales, and not everything is crazy expensive.
The only reason I can't give Holts a 5-star rating is the service. I agree with Elle C. about the attitudes of the sales people, although they are not all bad apples. In some departments I feel totally ignored, especially in the casual side of the contemporary womens section. The wall of jeans is the worst! It is impossible to find a style and usually no one offers to assist. But, the sales associates who work in the other half of the contemporary department (Theory especially) are very friendly. The grey-haired man that works in handbags is also very helpful and friendly, not to mention easy on the eyes ;)