I purchased 2 packages for $60 and my co worker did as well for two 30 min massages, a facial and other services. I did go in for 1 appt and the massage was ok. After numerous attempts (multiple days) to get through to make an appt for the 2nd massage I finally left a message. When I was called back the man was very rude and after I voiced my concern with not being able to get through he got unbelievably rude. When I told him this was poor customer service and not good business he told me "we feel the same about you, this was bad business" referring to the promotion I purchased from them! It was not a groupon but similar idea. I cant remember everything that he said because it blew my mind! My boyfriend decided to still go to his 2nd appt ( I told him I would not be going back even though the services would go to waste). His experience is too long to type but basically they were just as rude and tried to charge him a ridiculous amount.... knowing he had this promotion which was prepaid (so he only had to give a tip as we did the 1st time). This is by far the most unprofessional service I have ever had. I would never go back.