I have never had a bad experience here! Granted that my doggy is a short haired pit mix, and doesn't have any crazy requirements for being groomed, but he always looks and smells amazing when I pick him up! He seems to have formed a bond with Jamie! He loves her so much, and all of the other groomers seem to love him as well. It's fairly priced and they really seem to be caring with the animals. Plus their furminator treatment has saved my vacuum!