Now lets get one thing straight- there is no question that the food here is worth every single penny they charge however the service is nothing short of disgraceful.
I can only speak on the location on St Laurent and what I experienced was enough to keep me away from there for a very long time. Staff were too busy talking to each other to take orders and clear tables. When the couple across from us asked to give their order in, the waitress told him to "hold on" and then rolled her eyes (this couple ended up leaving because they were so disgusted after being told to be patient 3 times)
When we got there, the restaurant had 10 people in it and it took over 20 minutes for us to submit an order. The staff look annoyed, uninterested and bothered no matter how friendly one tries to be. Getting the bill was a 45 minute ordeal and we ended up having to corner a busboy to get it. We waved someone over who dismissed us to go and chat with other coworkers. When another couple asked to speak with the manager, the waitress laughed and went and got a colleague to deal with him.
If you like chocolate and disgusting service, definitely stop by- i'm sure you'll get a full serving of both. I will be spending my money at their other locations.