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  • Went into this Best Buy to get my laptop charger replaced since after 2 years, it shorted out and died. Went straight up the Geek Squad area where I explained my situation, and gave him my paperwork since I had insurance on the laptop and hoped that the insurance would cover the charger. It did, but here is the catch - it takes 1-2 weeks to ship. Are you freaking kidding me!? You would think this is something they would stock as you know, it's pretty integral to me using my computer. It is shipping straight to my house and at no charge, but wow would that be a wait. Otherwise, I could have paid $80-130 on a universal power adapter. Cheese and rice. The customer service was great, the guy I spoke to was nice and got through my transaction quickly, but I really hate dealing with Best Buy in general and having to wait up to 2 weeks for a part on my computer is ridiculous. Boo Geek Squad, boo.
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