The fare: typical American. Decent selection, served warm and quickly. Nothing spectacular but serves its purpose well and is as expected.
The service: phenomenal. I have a few quirks when I dine because restaurants/bars end up being my office- I need an outlet, I may be on the phone, I require an IPA, there's a nearby hotel discount, etc. The hostess, AGM, server and bartender handled everything with grace even if they weren't familiar with this and did everything they could to make me happy (Thanks Annessa). Plus, they did so with a genuine smile. The bartender wouldn't even serve a half foamy beer (my fave) and comped me a larger size of a different drink for my trouble. At the end of the day - this particular chain location actually cares.