Interesting concept. It seems like everyone is following the Subway model of ordering. I have been here a few time, and know they have a solid product. You write your selection on a pre printed paper, hand it to the counter person, and two minutes later you receive your toppings on a donut no more than 10 minutes old. The donuts are too fresh to eat by hand. Gooey, sloppy, soft, full of topping in the most decadent way, a fork and knife are needed.
Four donuts and a cup of coffee cost $12 dollars.
On a final note, upon entering the store, you are immediately met with a sewer order. This is likely a city issue but still very off putting. I have been here numerous times and never had this issue before, hence no deduction in yelp stars.