They have had my phone for over a month now. I have asked several times for an update on the status. I have only received one response. The loaner phone that I paid to borrow is defective and will not stay in service. I have messaged several times about this and called as well. I have heard nothing on this. Locally they can replace an Iphone screen the same day, but at Esurranty it apparently takes a lifetime.
On a side note they are very quick to take your money. I would stay away from this company. I am not convinced that it is all not a scam.
Update: I got several emails shortly after posting this. We will see how the phone is when I get it back.