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| - So let me start by saying, I'm not sure if this is called "Cleveland Laser spa" or "reflections laser spa" but it was formerly know as "Premiere" before they were taken over by reflections. So here's the deal. I paid almost $4000 for my legs and face. I was able to get 4 of the 8 treatments with premiere and had amazing results. Once reflections took over in around January-feb 2016 I was able to get my 5th appt with reflections. They used the same machines but the tech who did my treatments stated "they had this waaaay to high" (meaning the laser level). Needless to say, my hair is exactly the same as it was after my 4th treatment with premiere. So I spoke with the manager at my last session and said "I still have a significant amount of hair and I paid almost $4000 to not have hair" (with premiere they would continue sessions until the hair was removed, then you paid a menial amount for touch ups after a year). Manager said exactly this... "we made no money off of you and you will have to pay for more treatments" (which btw, I was quoted at least $400 for 1 more touch up ) What is upsetting is that I would have considered going back for my touch ups and to have other areas done, but not with that type of customer service and results (but would have, for ease and bc I'm already in their system, IF they would've quoted me something reasonable or just at least got rid of MOST of the hair that was guaranteed to me). Idk if they put my laser level so low bc they were trying to "make money" off me since as the manager said they "didn't make anything off me" (not really my fault btw, this was your companies choice to take over these contracts, I had no choice, except to lose the 4K I invested) or if that's their MO with EVERY customer ...do a real low level so you have to keep coming back and paying more and more for results. Idk. I'm not angry at all, just very very sad because it took my husband and I 5 years to save enough money for me to have this service done. We work hard and were so happy when I was able finally get this done. Now I still shave every week and have noticeable hair on both my legs and face. I suggest going to a dermatologist and doing it right. These spa places are shysters and when this one goes out of business, another unethical, money hungry one will take its place. Reflections laser spa, you guys did this all wrong. Your motto should've been, make the people happy who paid all this money bc guess what, they WILL come back for more services!! Now you have lost my business (and believe me, I've got plenty of hair to get rid of), you've gotten a crappy review and I would never recommend you to anyone! Wrong move people! May you never be taken advantage of the way I was! Karma is real!! PEACE
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