I bought a Groupon for this location for mani's and pedi's a couple months ago. They are ridiculously hard to get a hold of as they don't have a receptionist. You have to leave a message and wait for days to hear back from someone to make an appointment. I waited for three days, this was after three messages (one via email) were left. They didn't have any appointments on the weekend for three weeks and that it would be two weeks to get anything after 5:00. We decided on May 20, 2014. At that time I told Linda I may have to reschedule as I was having knee surgery on May 15, 2014, she said that would be fine to let her know. I let her know a few hours before my appointment that I couldn't come because my knee was too sore (again a voicemail). At that time I requested that I would like to reschedule for June 14, 2014, again I never heard from her. I followed up with an email to make sure the 14th worked to which she responded, I didn't cancel with a 24 hour notice, so that my Groupon was considered used. Are you kidding me, this was never mentioned in any of my exchanges until after my appointment. What a shame of a business you are running Linda. I will be contacting Groupon to get a refund. I have never dealt with a more unprofessional company or owner.