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  • I booked this room on Priceline and was so excited to stay here because I usually stay at Hilton, Holiday Inn or Country Inn and Suites. I had never stayed at a Sheraton before. The hotel is beautiful and there are many amenities. It's close to downtown and is in a safe neighborhood. When we arrived, we were greeted with a smile and warmth. We were given a choice of upper or lower floor and which view we would prefer (the woods and pond in the back or the street in the front.....we chose the woods). They also changed our reservation from a king to 2 queens. I would have given this hotel a 5 stars (which is something because I don't give 5 stars lightly), but the housekeeping was a little off. The staff immediately exchanged our room. In the morning, I was asked about my stay and I hesitated to tell them that the second room had a couple housekeeping issues as well (it's a tough job). They immediately offered to buy us breakfast. Unfortunately, we had an appointment and did not have time. So they applied MANY points to a Sheraton account even though I booked using Priceline. However, when we left, I realized I had left something in the first room and when my son asked the housekeeper, she had picked them up and they were on her cart. I was ever so grateful to get them back! My only other minor disappointment was that there was not a refrigerator or microwave in our room, which I would have needed for a longer stay, but for an overnighter, it was perfectly fine. If any of my children opt to attend UW Madison, I would stay here again in a heartbeat.
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