I have made a few purchases at VCF. Most of their stuff is pretty reasonably priced, and they graciously replaced an entire chair for me when a friend of mine screwed right through the back while setting it up.
That being said, this furniture is certainly not the highest quality- so don't go into it thinking you will be getting something that will last years - you get what you pay for folks.
Service: I will say Kim in particular really helped explain all the specials and deal options (shop on Sundays and you can choose which weeks deal to use).
We did end up coming back to purchase a chair but the guy who helped us this time didn't seem to care if he made the sale or not. I don't like pushy sales people but we would have walked away and bought the chair months later (he said it would still be available) only to find out that the price would be $40 more...those are the kinds of things I want to know from a sales person. Granted commission would not be as much on a lone chair, but good service would have been appreciated.