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| - Love them! Casey and Kari are my favorite when it comes to hard gel nails.i have been coming here since they opened and love the clean and professional atmosphere.
6/4/18 Update
I gave them 4 stars previously, but unfortunately will not be going back due to the unprofessional behavior I experienced from the owner, Kari, on Saturday 6/2/18. It is a shame because I do think it is a nice shop and Casey does a great job. Kari also does a great job. I have been going there since they opened. However this past Saturday Kari was very confrontational in speaking to me regarding the details of my last visit on my usual manicurist Casey's day off. Long story short Kari asked me why I came on her day off and if something was wrong. I and laughed, and said no, I could only get in today due to my schedule. I also said Casey is my go to along with Ken and her, Kari. When I went to see Casey on Saturday she told me Ken told her I had come in, and he was joking with her and said she did a bad job because her client came in to have him do her (my) nails. So I told her about my conversation with Kari as I was checking out to pay. I told her it was all funny and we were laughing. Well I don't know how that translates but next thing I know Kari comes over to me while I'm midway through having my hard gel nails resurfaced and begins questioning me with what did I tell Casey? Asked me why I was saying she was talking bad about Casey. Told me she was the owner and doesn't talk bad about anyone. Etc. All while standing over me and causing a scene. And looking angry. I told her I didn't say that and Casey must have misunderstood but it was all joking and I wouldn't do that. She just rolled her eyes and walked away while speaking in an annoyed tone. This was all in front of others customers, I was caught off guard and surprised. I no longer felt like a customer. And after she reenterated again how she is the owner, which I know (her and Ken are married and are the owners). I felt unwelcomed and attacked. Had it not been for my nails in mid file, and for Casey who I adore, I would have walked out. Instead I stayed and was so shaken I was in tears. Casey apologized and said it was her fault. But Kari should not have treated me that way, especially over a misunderstanding. Even worse after Casey explained, Kari did not apologize to me. I finished my services, left my tip and said bye to them both. I hate to stop going to Casey, but at this point after being attacked that way, I feel unwelcomed, mistreated, and embarrassed. That's not how you treat a loyal customer.
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