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| - We used to love catering from Zauq, but I don't know if the owner's have recently changed, but the customer service and food were horrible.
First I called in and some guy picked up, and told me he was too busy and to call back. You're busy for your customers? I understand you may be dealing with customers at the restaurant, but then take MY number and call ME back.
But we'd ordered form Zauq before and loved the food so I called back anyways.
I would always go to the Zauq website and select my items, then call in with my order. This past weekend, I did the same, and the young lady on the other end was very kind in taking my order. A few minutes later, some guy calls me back and tells me how the girl was new and doesn't know about catering so they couldn't give me some of the items I ordered. I reminded him that it wasn't her fault, as it was THEIR website where I got the info. Wrongly blaming your employees - not good!
Next he calls back again and saying that the girl made a mistake and they only cater for 25 and above. I told him to check his website - it said 20 people for Gold package, and it wasn't the HER fault. Hopefully, they've changed the site now.
I was ready to cancel, but my husband said to go ahead with the changes in food and number of people because the food was really good in the past.
Well, this time the food quality had decreased. The eggplant was not cooked. The food was also not for 25 people. It was a lot less than what we have received in the past for 20 people.
Needless to say - we will not be catering from Zauq ever again. Customer service and food quality have gone down.
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