AVOID!! AVOID!! AVOID!!
I have always enjoyed The Cheesecake Factory chain and have dined at several of their establishments along the East Coast. Sadly, my experience at this particular establishment was by far the worst in my life.
My family had planned for weeks on eating at the Cheesecake Factory in South Side for my brothers college graduation dinner. We called ahead and were told you could not make reservations.
Upon our arrival there were only a few groups waiting. We were told it would be a 40 minute wait. This was expected since we had a party of 8. However, while waiting we noticed some groups seemed to have special treatment and had been allowed to make reservations. We checked on the wait several times and were continuously told we were next. They even went as far as to tell they were pushing tables together. We watched as party after party who had arrived after us were seated. Even large parties of 20, 12, and 9.
After an hour it was clear something was wrong. My brother, who was supposed to be celebrating his graduation, questioned the hostess on the protocol of seating customers. She assured we were next and that it was first come first serve. He pointed out that everyone who had arrived after us has been given tables. She said he was wrong and that we would be next. 2 minutes later she seated a party of 9 before us.
After waiting an hour and never being given a table. Our entire party walked out unfed and angry. It's a shame that loyal paying customers would be treated that way.
Grab a slice of cheesecake to go and head elsewhere for dinner.