Initially I had high hopes, they had a groupon and their availability seemed good, so I went ahead and scheduled an appointment. Friday at 1 September 4th for an interior detailing.
Then he wanted to come at 12:30 instead, no problem I said.
On Sept. 4th He needed to cancel because the person scheduled to clean my car was sick. Ok I get it things happen and he offered to throw in an exterior wash. No big deal lets try again.
Scheduled Sept. 9th at 4:30.
On Sept 9th
- He wanted to reschedule to earlier. At this point I feel things are getting a little out of hand with the rescheduling but I go with it because I really want my car cleaned. So 1:30 it is.
-Next email is again the worker that was scheduled to clean my car has called out sick. At this point I can't help but think something is wrong with this business but Derrick now says he is going to come out to do it himself so I again go along with it.
We work a bit on when he should come out but I don't feel like I'm a priority even after all the rescheduling they did on their part. But again I really want my car cleaned so I try to be flexible.
Scheduled with Derrick Sept 13th @ 10:30 - he mentioned this would be a good time because he only has one other car scheduled at 7:30. So again I'm hopeful. The business owner is coming out to do it himself and it looks like they aren't overbooking themselves.
Sept 13th
10:30 comes and goes with no communication from them. So 20 minutes after he is scheduled to arrive, I contact him. They are running late but on their way.
Then I get another email, "it might be a little later, how late is the car there?"
ok first off he was on the way when he said he was, what is this new delay? So I emailed back and asked how late and what was causing the delay.
No Response.
They just never showed up.
I have been in contact with Derrick multiple times regarding my refund. It is now a month after I originally scheduled with them, my car was never cleaned and I am STILL waiting on them to process my refund.