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  • Initially I had high hopes, they had a groupon and their availability seemed good, so I went ahead and scheduled an appointment. Friday at 1 September 4th for an interior detailing. Then he wanted to come at 12:30 instead, no problem I said. On Sept. 4th He needed to cancel because the person scheduled to clean my car was sick. Ok I get it things happen and he offered to throw in an exterior wash. No big deal lets try again. Scheduled Sept. 9th at 4:30. On Sept 9th - He wanted to reschedule to earlier. At this point I feel things are getting a little out of hand with the rescheduling but I go with it because I really want my car cleaned. So 1:30 it is. -Next email is again the worker that was scheduled to clean my car has called out sick. At this point I can't help but think something is wrong with this business but Derrick now says he is going to come out to do it himself so I again go along with it. We work a bit on when he should come out but I don't feel like I'm a priority even after all the rescheduling they did on their part. But again I really want my car cleaned so I try to be flexible. Scheduled with Derrick Sept 13th @ 10:30 - he mentioned this would be a good time because he only has one other car scheduled at 7:30. So again I'm hopeful. The business owner is coming out to do it himself and it looks like they aren't overbooking themselves. Sept 13th 10:30 comes and goes with no communication from them. So 20 minutes after he is scheduled to arrive, I contact him. They are running late but on their way. Then I get another email, "it might be a little later, how late is the car there?" ok first off he was on the way when he said he was, what is this new delay? So I emailed back and asked how late and what was causing the delay. No Response. They just never showed up. I have been in contact with Derrick multiple times regarding my refund. It is now a month after I originally scheduled with them, my car was never cleaned and I am STILL waiting on them to process my refund.
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