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  • This is my mother's favourite restaurant to visit in Calgary. She lives in Northern Canada and she looks forward to going out to nice restaurants whenever she comes to visit. Joey consistently serves amazing food. My mom ordered their steak and mushroom dish with mashed potatoes and vegetables. I ordered their rotisserie chicken with mashed potatoes and vegetables. We also tried their summer sangria drink special. We were both very pleased with the taste and quality of the food. You will never hear me complain about the food here! Even though the food was excellent, our experience was completely ruined. We sat in the lounge and while we were waiting on our food, my mom realized that she had sat in gum. I had to use a steak knife to try and scrape it off her pants and she ended up having to go to the restroom to try and scrape/wash it off. While she was in the restroom, the manager came over and remarked how rude some people can be (that someone would actually leave their gum on a chair). He promised that once my mom returned, he would come back and apologize to her and make sure that she was okay. He then picked up the chair and attempted to carry it out of the lounge. The manager bumped a woman in the head who was sitting next to us. Quite the fiasco. Anyways, the manager did not return to our table. However, 5 different men went to the table next to us to ensure the woman was okay. And I am pleased to report that she was okay! However, my mother was disgusted, humiliated and her dress pants were ruined all because someone didn't clean off our table and chairs. Perhaps it is petty of me to post this review but my mother was extremely disappointed that no one cared about how she felt. I was quite disappointed as well. When you go to a sports bar, you usually check twice before sitting down. When you go to a higher end restaurant, such as Joey, you expect a higher point of service. A simple apology from the manager would have changed our outlook on our experience. If my mom had received an apology, I probably wouldn't have told this story on Yelp. Small things, like simple apologies, in the restaurant business go a long way. Mom left Joey feeling like she was not cared for, that shouldn't happen in the hospitality business. I will think twice before returning to Joey in the future.
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