Had my tragus and helix re-pierced by Paul. I walked into the shop and was able to get them done without a wait. The shop is clean and the staff are professional, and they are a great group and I felt at ease. The had me laughing the entire time I was there. They also had a grand opening deal so I got the piercings at a good deal. Anyways, everything was in sterile packaging, they have an autoclave, and Paul was clean and frequently changed his gloves. I highly recommend these guys.