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| - I was really excited to check this place out after reading all the glowing reviews, but ended up being super disappointed with my experience. I made an appointment for a shellac manicure and regular pedicure over the phone, and specifically mentioned that I wanted to get nail art done. I explained I wasn't looking for anything overly complicated, but wanted to make sure it would be done properly, and that I could come in whenever they had availability/the right personnel. I was assured it wouldn't be a problem and that they could definitely do nail art on shellac polish, and was given an appointment for later that same day.
I arrived 5 minutes before my appointment, and was seated immediately. The salon was brightly lit and very clean, and all the nail techs seemed friendly. One nail tech started working on the pedicure, while the other took care of the manicure. I thought things were off to a great start!
However, when I explained to the nail tech working on the manicure that I wanted nail art and showed her examples from the salon's own Instagram account, I was told it could only be done on bio gel nails. I was surprised by this since I was asking for something quite simple, and have had way more intricate nail art done on shellac nails at other places before with no issues. I explained I was open to bio gel, but was told that there wouldn't be enough time. We were 5 minutes into my appointment at this point, and the nail tech hadn't started doing any work on my nails other than wrapping them in acetone/foil.
I then asked if they could simply do a bio gel overlay since I didn't really want fake nails anyway - the nail tech agreed that would work but then said that I should do that on my next visit since there wasn't enough time today. To make things worse, she insisted she could do something similar with glittery polish so I wouldn't be going home with just plain nails, but you can barely see the "art" since it doesn't show up on the base polish I had chosen.
I have never had a salon turn down my request for a more expensive service than what I had originally come in for, especially when my request was being made at the start of the appointment. I understand this salon is busy but I did make a reservation, and made it a point to clarify while I was booking the appointment that I wanted to have nail art. Also a bio gel overlay would not have added an incredibly long time to the overall process so I was really surprised by the nail tech's refusal. I don't think I will be returning :(
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