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  • I had much higher expectations for Ikea when it opened. We went in to buy the Kivik sectional only because it supposedly wasn't available online. Would have been much more convenient and easier to do it that way but oh well. The woman who assisted us at the store first of all seemed annoyed that we had questions as to which pieces were available. Her shift was ending so she passed us along to someone else who didn't seem to know what she was doing on the computer, didn't know how to print our receipt, etc. Most people would have been annoyed with her but I don't blame the staff, it's managements responsibility to train and place staff appropriately. The check out process and basically everything else in the store is very self-serve. If you like a piece of furniture, etc. you can go to the shelf, load it on the cart and push it to the delivery pick up area to save yourself the $40 "picking fee" that they charge to have their staff do it. However if you're older or don't have someone strong with you this could be difficult. ANYWAY.. When the sofa arrived we had it assembled which looked really complicated... even the guys seemed frustrated. The legs on the ottoman were the wrong parts so we had to have those replaced. Almost $200 for delivery and assembly which for most people is a lot. After we had it in we decided we wanted to make it larger by adding a single chair in the middle. When we went back to the store we were told this piece is discontinued so we just ordered the chaise with delivery and assembly. The delivery service arrived 4 hours late and wasn't allowed in our community so we had to wait another 3 days. When they were attaching the chaise they broke off a piece of the existing couch and also told us that it was bowing due to water damage which obviously happened before we purchased it. SO now we have to have the whole thing replaced. I'm happy with the sofa itself but just seemed like a lot of work. Also we looked at curtain rods & hardware and I would highly advise against this as they make it so much more complicated than necessary. Also finding your way around the store is confusing. PROS the pizza in the cafe is REALLY good. and they do have other nice accessories, etc. I just hope they take reviews into consideration and train their staff properly and fix issues with product and delivery.
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