I stopped in here yesterday (5/12/18) on the off chance they could help me with opening a checking account. I had just experienced a frustrating time at another name brand bank and felt pretty down. That is until I met my new "Relationship Manager" Lance. Well first I must also mention the nice teller that pointed me in his direction. Very pleasant and helpful as well. Anyway Lance is awesome and defiantly a great asset to this branches team. He was engaging, friendly and even let me vent about my other experience that had me so bummed. He was able to get me set up with exactly what I wanted and what was best for my needs. I didn't know there was a BofA at this location so by me taking the back way home my day turned from frustrating to fantastic. Thank you Lance for making my experience easy and my day much better. If BofA does an employee appreciation program I certainly think you need to be recognized.