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  • Bought brand new garage door opener system from Cactus Garage Doors 14 months ago. Stopped working, called for repair. Technician came on Monday, took light cover off, removed light bulb, stated the computer board needs to be replaced, would need to order it.(5 minute visit) One week later, came to replace the board and found scorch marks, melted parts, and fried wiring after removing motor cover. Said it must have been a power surge. Absolutely no evidence of power surge anywhere in house (GFCIs all good, no panel breakers popped) Question;why didn't he remove the motor cover at first visit to see what actually happened? Spoke to owner who offered a new system for 35.00 less than I paid 14 months ago that can be installed in 2 days. The installer said he could replace the motor only, the owner wants to sell me a whole new system. No gesture of goodwill offered by owner. What would have taken 2 days to rectify is now going on 10 days plus. Just because you have never seen something doesn't excuse not being thorough. Sorely disappointed in this company, will never use or recommend them again. Having better product installed at a lower price than 'discounted' replacement. BUYERS BEWARE.
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