This was my go to Viet place... there was a cockroach in my meal. We would go here or get take out here almost once a week. It was always good and the last year the pho broth was hit or miss and the pieces of beef they would put in varied in quality.
We went a couple weeks ago and decided on the hot pot for 2. We have had it a few times and is always good. There was a cockroach still twitching in the food after we ate 2/3 of the meal.
We informed the waitress who said oh my god and then walked away with the bowl. No one came back. No one checked on us, offered the bill or came to say anything. So we get up to pay and the lady at the cash said oh Mother Nature problem or something and that it was from the vegetables. She offered us 20% off only if we would pay cash.
Wash your vegetables if that is where it came from. We won't be returning and we would have been happy to if the service was better and they offered a better discount and not only if we paid cash.