i cancelled my service because i moved out of state. i was told at the time that i sould have a small balance and maybe a credit. my final bill ended up being $88, $32 to disconnect my phone lines (2x$16) and a late charge of $11 because after i moved i received a bill for $193 for my monthly service and i did not pay it because i had cancelled the service. they are liars, have improper billing practices and you should think twice you sign up for their services you will regret it!