This is purely a service review. Food is good up to the Einstein Bros franchise expectations. Coffee is great, which is why I come back occasionally.
Service is consistently poor. I ordered. Garlic bagel w/ garlic shmear, TOASTED and a medium coffee to go. I emphasized toasted to the cashier girl taking my order. My bagel as NOT TOASTED. The person putting on the shmear couldn't align the lopsided bagel properly. I had to rotate the bagel top to match the bottom in order to avoid getting shmear all over my hands. I had to wait to pay because the girl at the register was cleaning trays instead of getting people through the line. I had my bagel and I still had to wait for her.
On a separate occasion, I made the same over the phone to go for immediate pick up. My order was not ready. The staff of 2 seemed a bit lost and totally apathetic.
Honestly, how hard is it to toast a bagel and put on cream cheese?!