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  • How about a bad typical Hilton experience before you even get to the hotel? My secretary booked my reservation and I could not find the confirmation. I called the hotel, had to answer about half a dozen questions before they would even start to try to help. Nothing was found for my name, organization or hilton number. No rooms are available due to a convention. FORTUNATELY, I found the confirmation that consisted of about a 10 digit number. Before they would offer any additional assistance, I was started through the verification process again as if I had not already been verified? I asked how they thought I would have come to have known both my name and confirmation number after already having been verified? They could not explain how they could not find my reservation in the first place. They were more interested in learning if I knew what credit card my assistant had used to book the reservation that they issued a confirmation number for - after I had already been verified. I am glad I got this straightened out before showing up at the hotel. That could have been a disaster. The only way I will stay in any Hilton branded property is if there are no other options available. I do not know of any other organization that works as hard as Hilton to create bad experiences for guests. In my experience, Hilton properties are equally capable of creating a hassle that results in a bad experience, this time before I could even get to the hotel.
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