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| - This was my very first visit to an "Upward Concepts" restaurant. I was very much looking forward to my visit to Federal Pizza due to the numerous recommendations that I'd gotten from friends. I am quite possibly one of the easiest people in the world to please, which is why it pains me to share my experience. This visit happened the day before New Years Eve...
We arrived at the restaurant to "complimentary" but required valet service. Why, oh why, do these folks force you to valet your vehicle? There seems to be ample parking since Aiello's has since gone out of business. There is nothing more foolish than walking out of a restaurant, handing some kid your claim ticket only to be forced to wait for your car which is well within spitting distance. SUGGESTION: Let me park my own car... "complimentary" but required valet service does not equate added value.
We were well prepared for a lengthy wait. After all, this place just opened up a few short months ago and seems to be the "it" place. PROPS: They had beverage service available while you wait!!
Once we were seated, my attention was immediately drawn to the table of animals that had been dining for some time. I don't often use the term "animals" to refer to a table full of children, but stick with me as I think you'll agree. Picture it... five parents enjoying beer and wine while the five children were seated at the opposite end of the table left to terrorize the patrons. We're talking feet on the table, banging on the windows, slapping/punching each other and yelling just to name a few of the behaviors. It must have been some pretty good beer/wine because the parents opted to allow it all to continue. Enter the owners of Federal... they approach the table and are introduced to some of the folks dining. They have a friendly exchange and walk off. Never addressing the out of control children! SUGGESTION: It's ok to approach someone and tell them they need to monitor their children... after all what's the worst that will happen? You lose them as a customer? I'd rather lose them as a customer versus all the people that had to put up with the parents' negligence.
Somewhere in between the screaming children and the hostess that seemed to yawn non-stop we managed to get our order in: Porchetta Sandwich (as an appetizer), Cesar salad (as an appetizer), Pepperoni Pizza and a Big Star Pizza (asked for the pizza to be "crispy"). When the food was finally delivered the Porchetta Sandwich was flavorless and mostly mouthfuls of pork fat. The cesar salad seemed to have way more than it's fair share of anchiove. It was so fishy that it was inedible. SUGGESTION: Taste your food. The pizzas came to the table burnt beyond recognition on half the pizza... a clear indication that they were not turned (as any good wood fired pizza is) in the oven.
We asked to give some feedback to the manager. I will not use her name but will tell you that she was a young attractive blonde. Clearly our server had taken it upon himself to tell her that we asked for our pizzas to be WELL DONE, which if you'll recall from earlier we said "crispy". She proceeded to make an attempt at telling us in her own polite way that it was our fault because we ordered them well done. After I made it known that I was onto her and her tone, she truly seemed to be interested in getting some good feedback from us. After chatting she offered to comp our entire meal. It was VERY NICE of her to offer to do that!! If you are reading this... thanks for turning the conversation around and creating a more pleasant tone, it was appreciated.
We will give it a second chance for sure... here's to hoping that visit turns out better than this one!
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