If I could rate 0 stars I would. When their internet actually works and holds signal it is fast. The key word is WHEN. They know there are problems with the lines in the Henderson areas yet they tell people there is nothing wrong , must be the router , modem , sun is shining , its windy. One of the techs felt bad for having to come out all the time and finally said look man you didn't hear this from me but they know what the issues are , they would rather string people along because it would be too expensive to repair or replace the lines. The customer service and lack of knowledge of this company make me shake my head. Absolutely terrible. I hope a new company can come here with more than get rid of this monopoly they have.