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| - I will put forth a 100% honest account of what has happened with my grass since I contacted and had AZ Turf Solutions install my lawn. First off, the grass does look great, but follow this path as the story unfolds. I called got a quick quote from their sales guy and go a very good price quoted. Pet friendly won't hold smells, kids friendly free of carcinogens etc. Infill, install, clean-up everything included. Here is where things start to go a little weird. I researched Ecofill and it is a trademarked product produced by Mondo as an alternative to crumb rubber. Sweet deal? Not so much, but more on that later. So first payment was made and an install set-up. The install seemed to go normally until a noticed a few things. To begin with the guys were using nails that were already rusted to secure the turf. I was assured that was not a problem. Next time for the Ecofill to go in to finish up. I noticed the bags ready for the infill were Copper Slag. Are you f-ing kidding me? Copper slag with my two year running around on it? Called my sales guy and he stated he would take care of it. The next time the install guys rolled through with the infill to complete the job. Ecofill right? Nope! Sand. Called again and was told they were currently out of Ecofill, which the installers stated "Oh the black and green sand?", and I said I would wait for the Ecofill to get in. Why in the world would you even attempt to put in a product that wasn't on the quote? The powers to be were very cooperative, apologetic, and responsive to the issues. They got the Ecofill in and went to install and of course the Ecofill was green and back coated sand. So Ecofill is not the what you are getting from Arizona Turf Solutions, but black and green coated sand that they decided to call Ecofill, likely without knowing there was an actual product trademarked and called that. I was assured that their product didn't hold odors and was a great infill. So does it hold odors? Damn right it holds odors! My dogs don't even have free reign in the yard and you can walk the grass and get hit by the smell often. Called the company and they said just wash it down once a week. I wash it down about 4 times a week so I am not overwhelmed by the smell and that seems to work. The other great thing with the infill is that when my son plays in the yard barefoot his feet get a blackish green tinge on them that Arizona Turf Solutions has no explanation for, I even sent them a picture. I have also found about 8 nails that are raised up the the level where you can feel them. Be careful with kids and dogs playing on the surface because of that. There are also a few uneven spots because of poor base work. Please note that Arizona Turf Solutions will always call you back and always be apologetic for any issues. They came out to my house to take a look when I was concerned about lines in the grass and made the installers come back out to redistribute uneven infill. I'm happy with the look and feel of the grass, but I think that this company may be feeling its way through the process a little bit and obviously has poor quality control over their installers and products they install. It may be worth it to you to pay extra for a different company that may have a bit more control over their installers and products, but for 4 bucks a square foot more I'll deal with the headaches.
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