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| - I have nothing negative to say about the staff that works here, however I do not appreciate the owner of the store, Shane. I took my bosses bike in last Friday to get a tune up and picked it up on the following Monday. The first time he rode the back was Tuesday morning, and while riding, something happened with the chain and it popped off and he crashed the bike. Upon following up with the bike store they were glad to bring it back in and apologized. The issue is, when I called yesterday afternoon to find out the status, Shane answered the phone and was short and rude. He would not let me explain what happened from point A. To where we are now, and I never dealt with a Shane it was Daniel and Mark who were helping me the whole time. As I'm trying to explain what happened to my boss, Shane cut me off and said, "All I know is you dropped off the bike and said it was okay to be picked up tomorrow" and I said excuse me? That is not what was said. Anyways, I found out Shane is the owner, and there isn't a customer service number, go figure. And I don't even "yelp", but this was unnecessary and wasted energy.
I have been in customer service for 15 years and that is NOT how you treat people (a paying customer at that)!
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