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  • The best word I can think of is "disappointed." When I pulled in there was only 1 vehicle waiting, in line for Bay 1. I was flagged over to Bay 3 and offered the customary coffee/water and newspaper. So far so good.... I waited almost 20 minutes, lines were starting to form, and the F1-50 at Bay 1 was still waiting. Finally the woman running the lineups came over and started (with very poor communication skills) to explain that "it's a first come first served basis," her first sentence. No "hi" or "sorry" or anything, cutting right to the grammatical nightmare of a point, "and we need to get the F1-50 in first so we need you to switch lines, but it should only be 1-2 minutes difference." Already I'm baffled because it will take at least 2 minutes to switch lines, so who is this helping? But I did as I was asked which, in that cramped space with other vehicles waiting, was a nightmare. We get to our new lines and I wait another 20-25 minutes (15 or so after the F1-50 pulled in. So much for that 2 minute difference) so that by the time I pulled in, he was already paying and getting ready to leave. When I got in it was MOSTLY clear sailing, except for an attendant with a VERY thick accent who was hard to understand over running engines and yelling, but when it came time for the up-sells they pointed out engine leaks I already knew I didn't have a number of little things I knew for a fact I could fix myself for free or close to (one was literally as simple as opening the hood and pressing a little plastic clip back into place). It really seemed like their whole game is to over-state problems to get you to pay for services that nobody with a screwdriver and access to Youtube should ever need to pay for. I used to get my oil changes done at Walmart for about 40 bucks, and for more or less the same package these guys charge 70, ON TOP of being abbrasive and condescending when you tell them that no, you don't need to pay them double retail price for a pair of wiper blades to avoid the 30 second chore of attaching them. The oil change itself was performed fairly quickly, once I got inside... but that's really the only thing I was satisfied with. I think I'll be looking for a different place to get my next oil change.
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