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| - The second night (Saturday, September 10th) is where it all went down the drain! As we're getting ready for a show at the Wynn called 'Le Reve', she runs into the bathroom FREAKING OUT over something flying around the room. I've been staying in hotels for the better part of the last decade, and have had plenty of crazy, memorable experiences, but none like this.. I walk out of the bathroom to A HUGE, DISGUSTING BAT flying right for my face!! Yes, a BAT in our hotel room! The way they handled the situation was more disgusting than any flying, rabies-infested, rat with fangs!! They sent 2 people (maintenance and housekeeping, I assume) to deal with this, and we had to explain to them we couldn't stay or change rooms right now, because, after being terrorized by a wild animal in our room for 30+ minutes, we were late for the highest rated, most lucrative show in Las Vegas (Le Reve, which cost us $337). We rushed out, and paid even more for a Lyft car in order to save time finding parking, and missed the first part of the show. Not only do we not know how much we missed, but we had to disturb everyone in our row who paid just as much, and embarrass ourselves to get to our seats! I called the front desk at The D as soon as the show was over, and instead of the nice dinner we had planned, we had to rush back to deal with the assistant manager, Simone, before she left for the night. First, she tried the typical low-ball move and offered our resort fees back. This is money they stole from us in the first place, as The D is NOT A RESORT!! That's like if I stole someone's wallet, then threw a BAT in their face, they should accept their wallet back as an apology! I can see trying to dismiss a guest who didn't like the way their room smelled, or had flies, or roaches, or even a mouse. NOT A BAT, the most terrifying animal there is! We decided to accept a suite, but had to wait until the following day because there were "none available". I truly feel like it was strictly because we weren't important enough, and not the availability. First we had to pack up our stuff around 1:00am, after our "romantic Denny's dinner" because the steakhouse at the D was closed, unbeknownst to Simone, and move down the hall, to a room opposite our bat feces contaminated room. The next day, after 12:00 checkout time, I went to the front desk to get an ETA of when our suite would be ready. Rather than give an ETA, Kyra (the daytime supervisor) kept giving me a passive-aggressive grin and saying, "We really don't like to give estimates like that, because they could be wrong.."! That's why it's an estimate! We just wanted something to plan around! After a long yelling match over that, I asked to speak with someone from housekeeping who may have some information, or at least be justified to give us the estimation for suite availability. Kyra wouldn't even humor me on that account either, because she obviously didn't want to risk being wrong on her "2:00pm" estimation that she tried to send me away with. After she realized I wasn't going anywhere without some information that would help us plan the last day of our vacation, she went in the back office for a minute, and tried to convince me that housekeeping said the EXACT same thing as she did. After speaking to the housekeeping manager, who was called by a housekeeper in a nearby room, I found out they had not been contacted for this ETA that Kyra lied to me about. She actually tried to make me feel petty, as if we were being spoiled with this suite after escaping rabies in the first overpriced room! On top of the poor management, the OWNER of the place (whose picture was posted all over the building, and on the default TV channel in the rooms) did absolutely nothing when I showed him video of A BAT in one of his rooms. Instead, he patronized me, embarrassed me in front of my already irritated, mistreated friend, and continued to drink himself beyond his current belligerence. I can see why the managers couldn't care less about wild animals flying through hotel rooms, and high paying customers not being satisfied with their stay! Why would anyone care, if the owner doesn't care? It really must be nice to have the kind of money that makes you indifferent to feedback from your own customers. This place should still be Fitzgeralds! The D is the biggest joke of Downtown Las Vegas, and I hope you don't let them ruin your already expensive vacation, or, like in my case, truly meaningful vacation, by exposing you to diseases, then brushing you off the way they did to us. Go with the Golden Nugget, which could actually consider themselves a resort, as I hear their pool is one of the nicest in the country, unlike the D, who apparently had just enough money left after training managers to forget all about customer service, to add a Motel 6 pool! The "D" stands for "DON'T PUT YOURSELF THROUGH THIS!!!"
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