| rev:text
| - I'm a parent, which carries no weight with ASU at all. I almost never get situations resolved to my satisfaction. I'm trying to get these 2 issues taken care of in the next 5 days, but don't have high hopes for a good outcome:
2:15 pm. No response. I called Michael Crow's number and asked for the email address of his assistant. I asked if the assistant was in, and was told no. I asked for the email address of the person I was speaking to.
I had to call back and get the correct email address for the assistant because the email didn't go through:
Sent: Monday, May 06, 2013 2:15 PM
To: Michael.Crow@asu.edu
Cc: 'joyce.smith.eram@asu.edu'; 'margogrw@asu.edu'
Subject: RE: Parent of a graduating student needs help with these 2 issues - please acknowledge
2nd email
I don't see an acknowledgement in my inbox, so I'm copying a couple of people in.
Hoping for some good news.
8:55 am:I emailed Michael Crow (because you'll see what happened when I used online chat (see the end of this)
Issue #1:
Graduation for my daughter is this friday at 12:30 pm at the stadium at tempe. (Name removed) grandfather is 90 years old and never leaves home except for dr appointments. He wants to attend the ceremony, but can't stay for several hours. I've been told the doors close at 12 noon and no one is allowed in after. We don't have a wheelchair, and walking a great distance from a car that's not parked close by to the stadium and up and down stairs is impossible. We would like to bring him 20 minutes before her name is called and then leave right after - is this possible? This means parking very close worrying about being ticketed/towed. We would be leaving before the ceremony offically ends so we're not stuck in traffic.
Issue #2:
The year on my daughter's tassel is 2012, but she's graduating in 2013 - how can she get the correct year?
Online Chat (8:00 am approx):
You are number 1 in the Queue. Please wait while we connect you to a Human Resources Specialist. Your wait time will be approximately 8 minute(s) and 21 seconds.
All Human Resources Specialists are currently assisting others. Your are number 1 in the Queue. Your wait time will be approximately 6 minute(s) and 41 seconds.Thanks for your patience. A Human Resources Specialist will be with you shortly, or if you cannot wait, either submit a ticket or contact telephone support.
All Human Resources Specialists are currently assisting others. Your are number 1 in the Queue. Your wait time will be approximately 5 minute(s) and 1 seconds.Thanks for your patience. A Human Resources Specialist will be with you shortly, or if you cannot wait, either submit a ticket or contact telephone support.
All Human Resources Specialists are currently assisting others. Your are number 1 in the Queue. Your wait time will be approximately 2 minute(s) and 50 seconds.Thanks for your patience. A Human Resources Specialist will be with you shortly, or if you cannot wait, either submit a ticket or contact telephone support.
All Human Resources Specialists are currently assisting others. Your are number 1 in the Queue. Your wait time will be approximately 2 minute(s) and 11 seconds.Thanks for your patience. A Human Resources Specialist will be with you shortly, or if you cannot wait, either submit a ticket or contact telephone support.
You are not currently in a chat session.
All Human Resources Specialists are currently assisting others. Your are number 1 in the Queue. Your wait time will be approximately 2 minute(s) and 11 seconds.Thanks for your patience. A Human Resources Specialist will be with you shortly, or if you cannot wait, either submit a ticket or contact telephone support.
Hello, my name is Josette. I am currently reviewing the information that you have provided, please give me a minute to complete this.
Josette: Hello, how may I assist you?
karen: Who can I talk to so that (Name removed) granddad can attend graduation?
karen: A separate issue is that the year on her tassel says 2012, but she;s graduating in 2013 - how can she get the correct year?
Josette: This is the office of human resources for employees. You will need to contact the admissions office for students at 480-965-7788.
karen: I'll tell you right now that I don't have high hopes for getting either of these issues resolved satisfactorily
karen: I'm hoping you'll give me the name of a person, not a phone number to people who can't do anything and don't care
karen: Can you give me the name of a dean, someone in authority?
Josette: I can research the website for a dean's number.
karen: ok
Josette: I'm sorry for the delay. I'll be right with you.
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