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| - This review is coming from someone who is very nervous about doctors/dentists/having anything done to me that could slightly be painful. Hopefully it helps someone who is the same way. After a few years of really wanting Laser Hair Removal, but being scared of the pain/cost, I finally took the plunge. I decided to try Simplicity after seeing my friends results (she's been getting laser hair removal here for 2+ years).
Getting the treatment/pain level-
I was very wary of trying laser because I am a huge baby with a low pain tolerance level. Yes, the treatment is painful, but it is manageable. The pain feels like a hot rubber band snap, and only lasts less than a second. It is more noticeable on places with thicker hair (lower legs, arimpits, etc). During your treatment, they recommend you buy a "desensitizing gel". For $26 you get a tiny 1 oz bottle of Lidocaine cream. Took me a 2 second search on Amazon to find a 4oz bottle of Lidocaine cream fro $12. I won't be making the mistake of buying the cream from Simplicity anymore!
Customer service-
Making your first appointment: To make your initial appointment/start your service, you have to buy the package online. I was kind of put off by this at first because I would have liked to discuss different options/packages with someone, but I guess it could be a good thing to avoid sales pitches. After reading other reviews I thought that I had to be wary of being up-sold, but this wasn't the case at all. I called the number to ask how to start, and was told to buy package online, so I did. One year unlimited for $999. Not a bad price I think, for what you're getting.
Calling to reschedule/get questions answered: Something worth knowing about Simplicity is that YOU CANT CALL THEM DIRECTLY. Every time you call to reschedule an appointment/have any questions answered, any number you find will take you to their corporate call center and they filter your needs from there (the call center isn't based in Vegas, so you always have to start the conversation with "Hi i'm a client at the Anthem location in Henderson, NV"). This isn't necessarily a bad thing, as the ladies on the phone are always very nice/handle rescheduling efficiently and quickly. But it's hit or miss on how long you wait on hold to talk to one of them. One day I listened to the on hold music for 20+ min. Most of the time they pick up right away.
People working at the office: The ladies working at the office are all nice, but some are more warm and friendly than others. This inconsistency is a little annoying. One day you will have someone performing the treatment who is very nice, warm, helpful, and makes you feel at ease, and the next time you will get someone who is pleasant, but kind of terse. Overall they are nice and are attentive, they ask if you are comfortable and will even suggest turning the laser down if they can tell you are in pain. I am always seen right at my appointment time and am in and out quickly.
Overall I would recommend Simplicity- mostly due to the awesome results.
UPDATE: You can call them directly but you have to get their direct number from one of the front desk people.
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