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  • Automatic 2 stars for any store that does not acknowledge their customers when walking into their store. Like, do you want my business or not? I walked in hoping to return/exchange something I bought from the store online and the guy working there gave me such a dissatisfied look. Hoping to get something out of it despite the unfriendly atmosphere, I asked the staff if an exchange can be done with either a different size or colour for a product we ordered off the Capsule website. The dude seemed clueless. Do you know how do your job or not? After standing around for a minute or so waiting for him to answer me, he hesitantly concluded that he couldn't help me out AT ALL and basically told me to leave by saying "I can't do anything about it, what else do you want." Well if you can't do anything about it, get someone who actually knows how to do their job. 2 stars for the unfriendly attitude, lack of knowledge on their job, and providing me with one of the most terrible customer service experiences.
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