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| - First and foremost I would like to state how much I really love this place. I love the vibe of this place as well as the staff that are amazing , except for 1 staff member when I was there this pasted Saturday 12/17/16, I came in and started to place a order to go. The Hispanic woman with a thick accent could not get my request right and then when I asked her again nicely I requested he red sauce not the mild green looking sauce on top of my burrito , she has the nerve to roll her eyes at me and speak to me rudely. I would have let it all go if she had not rolled her eyes at me , that to me is a sign of disrespect. I said " Wait , did she just roll her eyes at me or did I am just seeing things ? " , the lady right behind me stated " Yes honey , she rolled her eyes at you , that is not cool ". I requested to see the manager, I got two . They were both very nice and sweet , I told them what had happened and why I was upset . Karen , one of the managers , was so apologetic and could not believe one of her employees did to . I only requested that the Mexican lady and I pointed to her , that she not touch my food for fear she would do something to my food, Karen said she would personally make it and she did. Karen the manager went way and above the call of duty for me and made me again believe in Christmas magic, overall human dignity and kindness. For that Karen, I will pay it forward in your honor Karen for being so sweet with me and showing me that you do care about your valuable customers. THANK YOU KAREN --- YOU ARE A ANGEL ,, I promise , I will be back ........
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