The front service is friendly. My complaint is regarding the laser hair treatments. I went in for lip and chin package. I completed package but now hair is growing back in place on the chine and cheeks that was never there before. Its a never ending battle as now i have to deal with the new hair. also the aestheticians change alot so ive explained this each time that the hair was growing back thicker and more course but i don't think they have very good note taking. with the turnover of the staff they may need a better way to track progress of laser hair especially if you buy a package, to see before and after. If i could do again to zap three hairs on my chin i would not because it has created a full beard up my cheeks. the mustache however has not grown back. Prices for the skin care products are expensive. After I complained about the hair growth i was told they would have to start charging me for more than lip and chin and they tried to sell me some overpriced skin care. no thanks