Bob and team are great. Our basset loves him which I can really see when he does pick up and and drop off. Bob really takes the time to understand our dog, our home and family needs for the time we are away. While we were away and our dog had a skin care issue Bob made sure she saw a vet and was well taken care of. Bob gives you peace of mind while traveling, which is fantastic. We have used Bob twice and will continue to use K9 Convenience into the future.