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| - I am writing about 3 great experiences I had at Goodyear in the past couple weeks.
I recently moved to Madison and within my first couple weeks noticed that two of my tires didn't appear to be holding pressure well, even though there were no visible signs of nails or items causing this issue that I could see. I brought my car in (with non-Goodyear tires) and they were able to check out my tires out for free. They let me know that there were slow leaks in both of them, and that they had fixed them, and they also inquired when the last time I had my car aligned was. The tire service was free (standard offering) and it had been a while since my lsat alignment, so I gave them my business and let them do a 4-tire alignment for $90. I thought it was a very reasonable price.
A couple months later I had my first flat tire. I was getting gas and noticed that it was completely flat - I was able to change it and get back on the road easily, but I called Goodyear on the drive back to Madison from work to see if they could look at it today. I called at 6:45 and they closed at 7, but they said they were willing to take a look at it if I could get there before closing. I pulled up at 6:55 and the two guys working went through all the motions to check the tire out. They found a rim leak and were able to repair it in 20 minutes and also made sure that the tire I changed was tightened properly. They were very friendly and even answered my nosy questions as I inquired about the process they were following to check my tires. All of this work after-hours for free and with two friendly handshakes and smiles as I left at 7:30pm totally repaired!
A few days later I noticed that my car was pulling to one side - I wasn't sure if it was a tire issue or a result of the bumpy and pothole-ridden downtown streets so I called Goodyear again. Within 6 months of an alignment, they do re-alignments for free so I set up the earliest appointment I could get, on a Wednesday morning. I was travelling for work that week, so they arranged for me to drop my car off on Monday morning and pick it up on Friday morning when I returned. Each night they pulled my car into the garage for safety, and when it came time for my appointment they said they would call before making any repairs for a cost. Luckily, they confirmed that my tires were not leaking and it was simply a re-alignment that was easy for them to do, and free of charge under my warranty.
At this point, I've probably interacted with most of the Goodyear staff - and all of them have been wonderful to work with. The car they've been servicing is 12 years old and my first car, so I am always cautious to have it looked at by new shops, but Goodyear has earned my trust. I'd recommend them to anyone in the area! Always friendly and helpful employees working.
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