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  • This is my 3rd stay at the Bellagio. I really like this hotel and my mother is a gold member so they treat her well. However, this time we had some complications with checking in. Coming from Toronto, we got there very early (3 hour time change) so we didn't expect for a room to be ready. Also we had reserved 2 rooms for that night then we were adding another one the next day. They informed us that they will call our cell when the rooms were ready. The rooms we got were both DIRTY! Crubs on the floor, garbage left in the garbage bins and the washroom had hair on the floor. SO unexpected from the Bellagio. My mother was quite disappointed especially that it was already after 3pm and we have been up the whole night from our flight. The hotel was "fully reserved" but they "upgraded" us (not really an upgrade) to the view of the fountains. Same room just different wing. I will admit the view is spectacular from the rooms, better than any restaurant view. I expected a little more from Bellagio in terms of customer service. They had 2 boxes of chocolate truffles sent the following day. The hotel is always busy, but not extremely crazy busy like some other hotels. The restaurants and bars are great. The cleaning is a little lacking, since I found garbage left in the bathroom bin in my room. I don't know if the cleaning staff just rushes through and forgets to clean that part often? The wifi kind of sucks, was going on and off. Will come back because my parents are a big fan.
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