If you asked me to review Carvel 2 years ago, 5 stars through and through. Last year, a solid 4. This year, a three, three and a half. Let's take the Carvelanche, for example. I love it. 2 years ago, it would be doused in toppings and huge. Now it's smaller and has probably half the toppings. It feels like I'm getting cheated every time I go there. For about the same price, I can load my tcby up with toppings and it tastes close enough to the same.
Service is fine, it wasn't fantastic, but it's never bad. I would definitely go to tcby for a healthier, just as good option.