rev:text
| - I'm a huge Smashburger fan, my frequented stores located at Norterra and Desert Ridge. This location SUCKS.
I went for lunch with someone who has never had Smashburger before. I wish I had been paying attention when he ordered because he ended up getting a pretty plain burger, no fixins. He said he assumed they came with lettuce, tomato, etc. and that the girl at the register did not ask what he wanted on it.
Second problem, the ice was being filled in the beverage dispenser and some genius employee unplugged the machine first and decided to not tell anyone, not even the girl filling the ice! Several customers asked staff what was up with the drinks, but nobody investigated the problem until I made sure someone understood, "The beverage machine does not seem to be ON." Took a lot of head-scratching before Mr. Genius came out and said, "Oh! I unplugged it! Haha...". This whole fiasco led to about 20 customers needing drinks all at the same time.
THIRD and possibly the most inexcusable problem. My fries... were SWIMMING in oil. I was able to eat most of them, but there were quite a few that were inedible. I will post a picture. It was really gross. You can clearly see the oil slick on the fries, what's harder to see is the POOL underneath them, but it was definitely there. What kind of half-assed, lazy fry-cook allows this to happen? I really wanted to complain about this, but given that it was A. very busy and B. low-caliber employees I'd have to deal with, I figured it was just not worth the hassle.
Avoid this location, especially if introducing someone new to Smashburger.
|