I had the best experience with Dan and needed to share. I recently switched to Verizon from Sprint. I've been wanting to switch over for years and never did it because it was such a hassle. Well, Dan helped me with everything and even made me laugh while we went through the process. He really seemed to care about which plan and phone were right for me and my lifestyle and actually listened to me. I would have switched years ago if I knew the customer service at Verizon was THIS good. I would recommend this store to anyone and I would definitely ask for Dan. I know I am sticking with him for any issues I need resolved. I trust him.