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  • I've been a customer of Napoli for almost 5 years, ordering delivery at LEAST once a month. Sure, they may have a long wait time, be a bit privy, and have forgotten part of my order at the store before, but I've always dealt with it because frankly, they're accommodating and give you a LOT of food. However, tonight showed me just how little they care about their customers. I have never had a problem ordering multiple flavors on my chicken fingers or upgrading (for a hefty fee) regular fries to curly fries, but tonight I was flat out told "no" and that it was "company policy." Upon calling back to cancel my order, I didn't even get an apology. I work face-to-face with customers at a fortune-500 company and know that a good rule of thumb is that even if you can't accommodate a customer, to at LEAST apologize for it. I am seriously sad to say I can no longer be a Napoli customer due to their severely poor customer service skills, and I hope others will stand to not put up with it either.
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